Privacy Policy

We collect information you provide directly to us, including:

• Contact information such as your first name, last name, email address, and phone number when you submit a form, request a consultation, or contact us.
• Business information you choose to share, such as your company, website, and the services you're interested in.
• Communications you send us, including the content of messages and inquiries.
• Usage data collected automatically when you visit our site, such as IP address, browser type, pages visited, and referring URLs.

We use the information we collect to:

• Respond to your inquiries and provide the services you request.
• Schedule and manage consultations and appointments.
• Send you marketing and promotional communications, where you have provided consent.
• Send you transactional messages, such as appointment reminders and account updates, where you have provided consent.
• Improve our website, services, and content.
• Comply with legal obligations and protect our rights.

With your separate, opt-in consent, we may contact you by SMS text message. We will never send you text messages unless you have affirmatively checked the applicable consent box on our contact form.

• Marketing / promotional messages are sent only if you check the Marketing SMS consent box. These may include service updates, offers, and news.
• Non-marketing / transactional messages are sent only if you check the Transactional SMS consent box. These may include appointment reminders and account-related notices.
• Consent is never required to submit our contact form or to do business with us — you may reach us by phone or email without consenting to text messages.
• Phone numbers collected for SMS are used solely to deliver the messages you have consented to and to honor opt-out requests.

Message terms:

• Message and data rates may apply.
• Message frequency varies.
• Reply STOP to any message to opt out and stop receiving SMS messages at any time.
• Reply HELP for help or support.
• For assistance, contact us at +1 831-435-9516 or eric@citefirst.ai.

We do not sell your personal information. We may share information with service providers who help us operate our business and messaging program (such as SMS delivery providers), under contracts that require them to protect your data. We may also disclose information when required by law or to protect our legal rights.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. SMS consent records are retained to document your opt-in and to honor opt-out requests.

Depending on your state of residence, you may have rights to access, correct, or delete your personal information, and to opt out of certain processing. To exercise these rights, contact us using the information below.

Our website and services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

If you have questions about this Privacy Policy or our data practices, contact us:

Cite First AI
1414 Q St #2
Sacramento, CA 95811, United States
Phone: +1 831-435-9516
Email: eric@citefirst.ai

See also our Terms & Conditions.